Refund policy

Online Orders: Clothing & Non-Perishables

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We are not responsible for items damaged during shipping and cannot accept returns of personal care or beauty products.

To start a return, you can contact us at info@kaedesignco.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kaedesignco.com. 

Non-Refundable: Standard Flower Deliveries, Flower Pickups & Custom Flower Orders

All customers purchasing flowers from KAE acknowledge that flowers are perishable by nature, that floral design is subject to artistic interpretation, and that KAE reserves the creative right to choose products based on KAE's expertise, seasonal product availability and signature design style.

KAE never guarantees the use of specific flowers or colors.

All arrangements include a pre-determined amount of focal flowers, accent flowers, filler and foliage per the size of the arrangement selected by the customer at checkout. (Shown Here) A variety of premium and standard flowers are used in every arrangement.

Pricing is based on KAE's signature style of floral arranging and overall brand recognition and is subject to change based on KAE's current offerings or industry position.

Flowers are delivered to the address provided by the customer. If delivery is inhibited due to gates, access codes, dogs, or any other reason- a reasonable attempt to contact the customer will be made. In some cases we may bring the arrangement back to the studio and require pickup. In other cases, we may decide to leave the arrangement in a safe and visible location at the property address.

KAE is not responsible for damaged, lost or stolen items after delivery. 

We encourage all customers to contact the recipient directly to ensure the flowers were received.

Pickup orders must be picked up within 24hrs of the scheduled pickup day, during store hours only. KAE is not responsible for refreshing the arrangement or replacing blooms if the customer failed to pickup the design within 24hrs.

If you are unhappy with your flowers for any reason, you are welcome to bring the arrangement back in pristine condition and we are happy to offer a complimentary adjustment to the design, while supplies lasts.

Non-Refundable: Workshops & Events

All workshop & event sales are final. You may gift your workshop or event ticket to a friend if you are no longer able to attend.